FAQ

Do you offer free shipping?

Yes. Murmel offers free shipping on all orders.

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How long does shipping take?

Orders are processed within 1–2 business days.

Delivery within Germany usually takes:

3–5 business days

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Which shipping carriers do you use?

We ship orders using:

• FedEx

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Do you offer returns?

Yes. We offer free returns within 30 days of delivery.

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How long does a refund take?

Refunds are processed within:

5–10 business days

after approval.

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What payment method do you accept?

We currently accept:

PayPal

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How can I contact customer support?

Email:

suppoert@Murmel.de

Phone:

+49 931 59349

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What are your customer service hours?

Monday – Friday

9:00 AM – 5:00 PM (CET)

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Where is Murmel located?

Augustinerstraße 7
97070 Würzburg
Germany

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How quickly do you respond?

We usually respond within:

24–48 business hours.